Managing invoices

How the invoices are managed. What to do if the invoice is not paid automatically.

Automatic settling of the invoices.

Invoice is created at the end of the billing cycle. Usually it is paid automatically with default payment method. If there are some problems, it's possible to settle it manually. The problems might be spotted when notices are sent to your email.

You can see content of your current invoice in the overview.

Billing overview

Notices

If automatic payment at the end of the billing cycle fails, following notices are being sent (until the moment invoice is settled successfully):

  • 24h after billing cycle ends - information about invoice not settled
  • 72h after billing cycle ends - reminder notice
  • 7 days - information about resources being blocked - at this point your resources are all right, but you won't be able to use them until you pay last invoice
  • 2 weeks before end of the next billing cycle - notice about account deletion to be done at the end of the next billing cycle.

All the time invoice is unsettled, you will see one of the notices below on the top of the dashboard. Also, see why payment can fail

Invoice overdue Invoice unpaid

Manual invoice payment

To pay for your invoice manually, go to Invoices section in Billing. List of the invoices will show.

Networking overview

To pay for it manually, click Settle button. If it fails, add new payment method and set it as the default, or, if you are sure that everything's all right with your actual default payment method, contact our support.

Last updated on 16th Oct 2017